Medispeak- Revolutionizing Healthcare Documentation
In the bustling world of healthcare, doctors faced a common adversary - time-consuming patient documentation. Hours spent manually transcribing consultations left them fatigued and drained. We aimed to change that.
As a product designer, my role in the Medispeak project is to collaborate with the team to create intuitive and user-friendly interfaces for healthcare documentation. I will be responsible for conducting user research, wireframing, prototyping, and designing the visual elements of the application. My goal is to ensure a seamless and efficient user experience, ultimately revolutionizing healthcare documentation with Medispeak.
Team Members: Me, Gigin Chandy George, Bodhish Thomas - built for Hoverspaces
The Results
Reduced documentation time
Significant % of user adoption in first month
Language Accessibility: Broke language barriers with language-agnostic transcription.
Achieved a reduction in documentation errors.
(Due to company policies and the early stage nature of the Medispeak product, I am unable to disclose specific impact percentages at this time. The team continue to actively monitor and assess the product's performance, eagerly anticipating conclusive results in the near future)
Medispeak Impact Video
Empathizing with Doctors
Our journey started with understanding the daily struggles of healthcare professionals. Numerous interviews and empathetic conversations revealed a shared pain point - the arduous task of documenting patient consultations.
Time Spent on Documentation
Physicians spend a significant amount of time on documentation, with estimates ranging from 26.6% to 41.4% of their daily working time. This time is spent on a variety of tasks, including:
Entering patient data into electronic health records (EHRs)
Writing notes and summaries of patient encounters
Completing coding and billing paperwork
Impact of Time Spent on Documentation
Excessive time spent on documentation can lead to:
Errors in patient records
Reduced time for direct patient care
Physician burnout
Strategies to reduce the time spent on documentation by doctors can help to improve the quality of patient care, increase physician satisfaction, and reduce healthcare costs
Error Rates in Manual Patient Documentation
Transcription errors occurred in 12% of patient charts.
Data entry errors occurred in 14% of medication orders.
50% of medication orders contained at least 1 error, with 10% of errors considered potentially harmful.
User Persona
This user persona is designed to capture the key goals, purposes, and approaches of healthcare professionals using Medispeak. It emphasizes their desire for efficiency, improved patient care, and a user-centric approach to documentation.
Name: Dr. A V George
Age: 42
Years of experience: 8+
Specialization: General Practitioner
Dr. George’s practice involves a diverse array of cases, from routine check-ups to managing chronic conditions. Known for her empathetic approach, she values the time spent with patients and seeks innovative tools to optimize her workflow.
User Goals (What They Want)
Efficient Documentation - Quickly and accurately document patient consultations without the burden of manual data entry.
Improved Workflow Integration - Seamlessly integrate transcribed data into electronic medical records (EMR) for comprehensive patient history.
Purpose (Why They Want It)
Time Optimization - save time spent on manual transcription and data entry and effortlessly manage patient records
Enhanced Patient Care - To contribute to a more patient-centric approach by streamlining administrative tasks and Ensure accuracy and completeness of patient records
Approach (How They Want to
Achieve It)
Simplified Transcription - Seek a user-friendly platform that simplifies the process of recording and transcribing patient consultations
Integration with Existing Systems- Prefer a solution that seamlessly integrates with existing electronic medical record (EMR) systems.
Addressing User Challenges
Doctors like Dr. A V George often find themselves juggling patient care with the burden of tedious documentation. Medispeak steps in as a companion, simplifying the process. Doctors can now effortlessly record and transcribe patient consultations without the traditional time sink of manual data entry. This means more time spent with patients and less time on administrative tasks.
Why a Plugin Approach: We understand that doctors have established routines and systems. Medispeak, as a plugin, respects that. It effortlessly slots into existing setups, offering a streamlined solution without disrupting established workflows. It's about enhancing, not overhauling.
The goal is to provide doctors like Dr. A V George with a simple, efficient, and adaptable solution. With Medispeak, they have a reliable companion that aligns with their needs, contributing to a more patient-centric and efficient healthcare environment.
Medispeak User Flow for Healthcare Professionals
Scenario: A healthcare professional wants to use Medispeak to transcribe a patient consultation.
Takeaways
Simplified User Experience: Minimized user effort with a straightforward design.
Impactful AI Integration: Leveraged AI to enhance accessibility and reduce manual workload.
User-Centric Innovation: Addressed real pain points to improve doctor's lives.
yes… the UI is as simple as this..
Conclusion
Medispeak transformed the cumbersome task of patient documentation into a seamless, time-saving process. By prioritizing user experience and leveraging AI, we've empowered doctors to focus on what matters most - patient care.
Strategies to reduce the time spent on documentation by doctors can help to improve the
Quality of patient care
Increase physician satisfaction
Reduce healthcare costs
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