User Interview Question Framework for EV app
Field Visit Photos
General EV Ownership:
How long have you owned an electric vehicle (EV)?
What motivated you to switch to an EV?
Can you describe your typical driving habits and how often you need to charge your EV?
Community Charging Experience:
Have you used community charging stations before? If so, please describe your experience.
What do you consider the most significant challenges when it comes to accessing and using community charging stations?
Are there specific locations within your community where you prefer to charge your EV, and why?
Reservation and Usage:
How do you typically plan your EV charging sessions, and how far in advance do you usually reserve a charging slot?
What information or features do you believe are essential when reserving and using a charging slot in a community setting?
What would make your experience more convenient when using charging stations in your community?
Payment Preferences:
What payment methods do you prefer for charging your EV (e.g., pay-per-session, subscription, pay-as-you-go, time-based pricing)?
Are you open to loyalty programs or discounts for frequent users of community charging stations?
How do you keep track of your EV charging expenses, and what would make this process easier for you?
Fairness and Efficiency:
How do you think charging slots should be allocated during peak demand times to ensure fairness and efficiency?
Are you open to dynamic pricing models that may adjust based on demand and usage patterns?
Do you have any concerns regarding waiting times or access to charging slots in your community?
Accessibility and Inclusivity:
Are there any accessibility features or considerations you believe are important when designing a charging station system (e.g., accessible charging slots, mobile apps with accessibility features)?
How can the system be made more inclusive and user-friendly for all members of the community, including those with disabilities?
Do you have any concerns regarding waiting times or access to charging slots in your community?
Suggestions and Improvements:
If you could change or improve anything about the current community charging experience, what would it be?